01
Unified Intake
Clients reach out on any channel—Teams, Slack, email, portal or voice (soon). Squash responds natively and keeps your PSA perfectly synced.
For MSP owners and service desk leaders
Delegate identitytickets to yourAI service desk.
Reliable automated resolution of L1 and L2 tickets without building or maintaining workflows and automations. Start with a risk-free pilot.
We Do The Work
We handle the build, and maintenance of runbooks and scripts so your team can focus on a delightful client experience.
Over 70% L1/L2 Resolution
Most AI tools follow predefined flows. Squash plans, diagnoses, and adapts in real time to drive tickets to resolution.
Works With Your Stack
Integrates with the systems you already use. No rip-and-replace, no lock-in.
We Do The Work
We handle the build, and maintenance of runbooks and scripts so your team can focus on a delightful client experience.
Over 70% L1/L2 Resolution
Most AI tools follow predefined flows. Squash plans, diagnoses, and adapts in real time to drive tickets to resolution.
Works With Your Stack
Integrates with the systems you already use. No rip-and-replace, no lock-in.
CapabilitiesRaise the standard for client support.
Raise the standard for client support.
Respond faster, resolve better, stay in control.
02
AI Triage + Intelligent Dispatch
Squash triages and dispatches tickets effectively using context and priority, and you can configure the entire workflow in natural language.
03
Natural-Language Runbooks
Steer agent behavior with simple text instructions. Easy to configure and built to learn from your team’s actions, ensuring your AI evolves with your workflows.
04
Chat with Squash
Conversational AI based on real-time client data helps technicians plan projects, diagnose issues, and trigger actions using natural language.
05
Autonomous Resolution
Squash builds and adapts a resolution plan in real time, diagnosing even unfamiliar L1 and L2 issues, iterating through safe actions, and driving tickets to completion.
06
Automatic Documentation into PSA
Writes clean ticket notes, summaries, and handoff updates for accurate billing, audits, and reporting.
How It WorksFrom Request to Resolution
From Request to Resolution
How Squash handles every ticket.
Most automation tools need predefined workflows for each scenario. Squash plans, diagnoses, and adapts in real time so it can resolve even unfamiliar L1 and L2 issues using the tools you approve within the guardrails you define.
autonomy-flow.pc
1ticket = fetch_ticket(from: "incoming_queue")23context = enrich(ticket, with: [4 "tenant configuration",5 "user state",6 "device history",7 "recent ticket activity"8])910set_stage(ticket, "context_loaded")
Ready
Governance
Govern every AI service desk action.
Squash keeps automation accountable as coverage expands across ticketing, chat, and voice workflows. Define approvals, permission boundaries, and policy controls so the platform executes safely at MSP and tenant scope.
AICPA
SOC
Type II
SOC 2 Type II
In progressISO
27001
ISO 27001
In progressPolicy Engine
MSP-level Guardrails
Global policies
Tenant-level Guardrails
Client-specific controls
RBAC + GDAP Access
Role and delegated scope
Contextual Task Controls
Tool-specific policies for every ticket type
Approvals Framework
Human sign-off when needed
Observability + Audit
Full execution trail of every action
Integrations
Built for your existing stack
Connect your existing PSA, RMM, documentation tools and Microsoft stack with flexible multi-tenant support.
ConnectWise
PSA
Syncro
PSA/RMM
Datto
RMM
IT Glue
Documentation
Hudu
Documentation
Microsoft Teams
Collaboration
Slack
Collaboration
Microsoft 365
Productivity
Entra ID
Identity
Intune
Endpoint
Partner Center
Tenant Ops
NinjaOne
RMM
Jamf
Endpoint
Kaseya
RMM
Exchange Online
Mail
SharePoint
Collaboration
Azure
Cloud
ConnectWise
PSA
Syncro
PSA/RMM
Datto
RMM
IT Glue
Documentation
Hudu
Documentation
Microsoft Teams
Collaboration
Slack
Collaboration
Microsoft 365
Productivity
Entra ID
Identity
Intune
Endpoint
Partner Center
Tenant Ops
NinjaOne
RMM
Jamf
Endpoint
Kaseya
RMM
Exchange Online
Mail
SharePoint
Collaboration
Azure
Cloud
Azure
Cloud
SharePoint
Collaboration
Exchange Online
Mail
Kaseya
RMM
Jamf
Endpoint
NinjaOne
RMM
Partner Center
Tenant Ops
Intune
Endpoint
Entra ID
Identity
Microsoft 365
Productivity
Slack
Collaboration
Microsoft Teams
Collaboration
Hudu
Documentation
IT Glue
Documentation
Datto
RMM
Syncro
PSA/RMM
ConnectWise
PSA
Azure
Cloud
SharePoint
Collaboration
Exchange Online
Mail
Kaseya
RMM
Jamf
Endpoint
NinjaOne
RMM
Partner Center
Tenant Ops
Intune
Endpoint
Entra ID
Identity
Microsoft 365
Productivity
Slack
Collaboration
Microsoft Teams
Collaboration
Hudu
Documentation
IT Glue
Documentation
Datto
RMM
Syncro
PSA/RMM
ConnectWise
PSA
Our ApproachDone-for-you
Done-for-you
from onboarding
to optimization
You set direction and standards; we build, run, and continuously improve your service desk with minimal effort from your team.
01
Discover & Align
We map workflows, escalation paths, and set quality targets to mirror how your MSP operates.
02
Build & Launch
We create runbooks and safeguards, configure integrations, and then launch delivery with minimal lift from your team.
03
Roll Out and Improve
Each new ticket type starts in shadow mode, then goes live once quality is proven and continuously tuned.
Plans
Outcomes First. Flexibility Always.
Core operational tooling is intentionally designed for easy adoption at minimal cost. Premium capabilities are value-based, with no minimums or long-term commitments.
| Basic | Premium | |
|---|---|---|
| Core Operations | ||
Omnichannel Support | ||
Unified Inbox | ||
Real-Time PSA Sync | ||
AI Dispatcher | ||
| Autonomy and Control | ||
Chat with Squash | ||
Autonomous Resolution | ||
Custom Runbooks and Scripts | ||
Governance Suite | ||
FAQ
Questions teams ask before they deploy.
Squash can handle a wide range of L1/L2 service desk requests across identity, access, provisioning, deprovisioning, endpoint, and Microsoft admin workflows today. We prioritize rollout based on your recent ticket mix so you get fastest value first. With the right scope, integrations, and guardrails, achieving autonomous resolution of 70-80% of L1/L2 volume is realistic.
All integrations listed on the site are active and live today, and we can walk through the exact details for each in a demo. We also often build custom integrations for MSP-specific needs. Our proprietary architecture makes this easy, so the current list is a strong starting point for initial coverage, not a hard limit.
Escalation is automatic and policy-driven. If confidence is low, approval is required, or the request is out of scope, Squash routes the ticket to the right technician with full context: what it found, what it tried, and why it escalated. Your team picks up with complete continuity instead of starting from scratch.
Your data stays yours. Squash is designed for a privacy-first enterprise posture: customer data, prompts, and outputs are not used to train foundation models; data is tenant-isolated, encrypted in transit and at rest, and governed by strict role-based access and audit trails. Data access is limited to what is needed to complete each request, with policy-based retention and deletion controls and no cross-customer data sharing.
Your team sets priorities and guardrails; we handle the heavy lift of implementation. We launch with a focused onboarding process, build and validate runbooks/scripts in shadow mode, and go live once quality targets are met. Ongoing effort is light: your team reviews recommendations and exceptions while Squash continuously improves execution.
Squash can handle a wide range of L1/L2 service desk requests across identity, access, provisioning, deprovisioning, endpoint, and Microsoft admin workflows today. We prioritize rollout based on your recent ticket mix so you get fastest value first. With the right scope, integrations, and guardrails, achieving autonomous resolution of 70-80% of L1/L2 volume is realistic.
All integrations listed on the site are active and live today, and we can walk through the exact details for each in a demo. We also often build custom integrations for MSP-specific needs. Our proprietary architecture makes this easy, so the current list is a strong starting point for initial coverage, not a hard limit.
Escalation is automatic and policy-driven. If confidence is low, approval is required, or the request is out of scope, Squash routes the ticket to the right technician with full context: what it found, what it tried, and why it escalated. Your team picks up with complete continuity instead of starting from scratch.
Your data stays yours. Squash is designed for a privacy-first enterprise posture: customer data, prompts, and outputs are not used to train foundation models; data is tenant-isolated, encrypted in transit and at rest, and governed by strict role-based access and audit trails. Data access is limited to what is needed to complete each request, with policy-based retention and deletion controls and no cross-customer data sharing.
Your team sets priorities and guardrails; we handle the heavy lift of implementation. We launch with a focused onboarding process, build and validate runbooks/scripts in shadow mode, and go live once quality targets are met. Ongoing effort is light: your team reviews recommendations and exceptions while Squash continuously improves execution.
Schedule a demoReady to automate
Ready to automate
your L1/L2 queue?
Tell us about your MSP and current workflow. We will follow up with a tailored walkthrough for your stack.